Cancellation Policy Terms & Conditions

To change or cancel an appointment you need to provide 48 hours notice to avoid a cancallation fee of $50.

Please call 03 9443 9330 to make any changes to your appointment. 

If you have any cold/flu/covid-19 symptoms please call us to have your appointment via medical video conference 03 9443 9330

All purchases are non-refundable and non-transferable. Please note the above time needed to charge or cancel your appointment to avoid a $50 fee.

By booking an appointment online you agree to the cancellation policy terms and conditions.

What you need to do before your appointment

  • When you book a full initial appointment, you will receive both email and sms confirmation
  • Attached will be a health assessment questionnaire (for full initial consultations only) look for the blue button
  • Please complete before your appointment
  • If you do not receive email/link, please click here to fill out a basic online form via our website (better to go to the form linked into the email/text) but this is here as a back up.
  • Please read the 48 hours cancellation policy at the bottom of this page.  In booking an appointment you are agreeing to this policy.

Location & Hours

Our clinic address is 71C Pender Street Thornbury, Victoria 3071

We’re open: Monday & Tuesday 9:30am – 5pm and Wednesday & Thursday 9:30am – 4pm